Privacy Policy

1. Introduction

Welcome to HallmarkPro ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hallmarking management software platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, GST number
• Business Data: Jeweller information, transaction records, HUID data, inventory details
• Payment Information: Billing address, payment method details (processed securely through our payment partners)
• Communication Data: Messages, support tickets, and correspondence with our team

2.2 Automatically Collected Information

• Usage Data: IP address, browser type, device information, access times
• Analytics: Pages viewed, features used, time spent on platform
• Cookies: Session tokens, preferences, authentication data

3. How We Use Your Information

We use your information for the following purposes:

• Provide and maintain our hallmarking management services
• Process transactions and generate invoices
• Manage HUID certificates and job cards
• Generate GST reports and royalty calculations
• Provide customer support and respond to inquiries
• Send important updates about our services
• Improve our platform and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations and regulatory requirements

4. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for data transmission
• Encrypted database storage
• Regular security audits and updates
• Access controls and authentication
• Secure cloud infrastructure
• Regular data backups

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist in providing our services (e.g., hosting, payment processing)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Business transaction data and GST records are retained per Indian tax regulations (typically 7 years).

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Export: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@hallmarkpro.in

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

Your data is primarily stored on servers located in India. If data is transferred internationally, we ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: